At 777Jewelry.com, we strive to provide the highest quality jewelry and exceptional customer service. We want you to be completely satisfied with your purchase. In the event that you are not entirely happy with your jewelry item, we have established the following comprehensive return policy to ensure a smooth and hassle-free experience for our valued customers:

1. Eligibility:

   • Our return policy applies to all purchases made directly from 777Jewelry.com. If you purchased our jewelry from a third-party retailer, please refer to their specific return policy.
   • To be eligible for a return, the jewelry item must be in its original condition, unworn, and accompanied by the original proof of purchase (such as a receipt or order confirmation).

2. Timeframe:

   • We offer a generous return window of 30 days from the date of carrier delivery (US Domestic Orders). Please ensure that the item is returned within this timeframe to qualify for a refund or exchange.

3. Return Process:

   • To initiate a return, please contact our customer service team either by email at . They will guide you through the return process and provide you with a return authorization code (RAC) if applicable.
   • Pack the jewelry item securely in its original packaging, along with any accompanying certificates or documentation.
   • Clearly mark the RAC on the outside of the package to ensure prompt processing of your return.

4. Refund Options:

   • Upon receiving and inspecting the returned item, we will issue a refund using the original payment method used for the purchase. Please note that any shipping fees incurred during the initial purchase may be non-refundable.
   • If the return is eligible and approved, you can choose between a refund or a store credit for the full purchase price of the item.

5. Exchange Options:

   • If you wish to exchange the jewelry item for another product, we will gladly assist you in finding a suitable replacement. Any price differences between the returned item and the new selection will be handled accordingly.

6. Non-Returnable Items:

   • We cannot accept returns on any jewelry items that have been customized, engraved, or modified to meet specific requirements.

7. Return Shipping:

   • The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or damaged item).
   • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of the returned item.

8. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or repair, depending on the specific circumstances.

9. Exceptions:

   • In certain cases, we may consider exceptions to our return policy for unique situations or extenuating circumstances. Please contact our customer service team to discuss your situation.

Please note that our return policy is subject to change without prior notice. We encourage you to review our policy whenever making a purchase.

If you have any further questions or need assistance regarding our return policy, please don't hesitate to contact our customer service team. We are here to ensure your complete satisfaction.

Thank you for choosing 777Jewelry.com!